At ACN DISCOUNTS, we are committed to delivering exceptional digital design and creative solutions that provide real value to our clients. Our goal is to ensure complete satisfaction with every project we undertake.
1. General Policy
We strive to exceed expectations with every service provided. However, if a client is not fully satisfied, refunds may be considered in accordance with the terms outlined below.
2. Refund Eligibility
As a gesture of goodwill, ACN DISCOUNTS may offer refunds for custom design or development projects. Approval of any refund request is subject to review and is granted solely at the discretion of our management team.
3. Money-Back Guarantee
New design service accounts are protected by a 30-day money-back guarantee. If you are unsatisfied with our work within this period, you may request a full refund.
4. Processing Time
Approved refunds will be processed within 30 working days. Refunds are typically issued either as account credits or through a direct bank transfer, depending on the original payment method.
5. Payment Method
All refunds will be made to the original purchaser and credited using the same payment method used for the initial transaction.
6. Non-Refundable Services
Certain services are non-refundable, including but not limited to:
Domain name registrations or renewals
Domain transfers
Web hosting or related third-party services
These services are provided through external vendors and are therefore subject to the policies of those providers.
7. Domain Ownership
All domain purchases are final and non-refundable once completed. As the domain owner, you retain full rights to manage or transfer your domain to another provider at your discretion. However, refunds for domain-related purchases cannot be issued by ACN DISCOUNTS or the associated third-party registrars.